Privacy Policy

This Privacy Policy covers our practices when you visit our website, contact us, submit inquiries, book accommodations, enter a management agreement, communicate via any of our channels, or use any services we offer.

A. Personal Information — We may collect:

• Full name
• Mailing address
• Email address
• Phone number
• Date of birth
• Government-issued identification (when required)
• Emergency contact information
• Property ownership information
• Guest information included in reservations

B. Booking Information — When making a reservation, we may collect:

• Check-in and check-out dates
• Number of guests
• Reservation details
• Property preferences
• Special accommodation requests
• Travel-related information

C. Payment Information — For direct bookings through our website, payment processing is handled securely by Stripe. EasyPoint Stays does not store complete credit card numbers.

D. Automatically Collected Information — We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Referral sources
• Pages viewed
• Session duration

E. Cookies and Tracking Technologies — We may use cookies, analytics tools, website performance tools, and security monitoring tools to improve user experience, website functionality, and security. You may disable cookies through your browser settings, although some website features may not function properly.

Reservation Management — We use your information to process bookings, confirm reservations, communicate check-in instructions, and manage guest stays.

Property Management Services — We use your information to manage property owner accounts, coordinate maintenance and cleaning, handle guest communications, and manage pricing and availability.

Payment Processing — We use your information to process payments, issue refunds, prevent fraudulent transactions, and verify identity.

Customer Service — We use your information to respond to inquiries, resolve disputes, and provide support.

Legal Compliance — We use your information to comply with applicable laws, verify guest identities, and meet tax and regulatory requirements.

Marketing — With your consent, we may send promotional emails, newsletters, service updates, and special offers. You may unsubscribe at any time.

Many reservations may be made through third-party platforms including Airbnb, Vrbo, Booking.com, and other online travel agencies and channel partners. When a reservation is made through these platforms, your information may be collected and processed according to their respective privacy policies. EasyPoint Stays only receives information necessary to manage reservations and provide services.

For property owners in the management program, we may collect:

• Ownership information
• Tax information
• Banking information
• Property details
• Property performance data
• Maintenance records
• Revenue and expense records

This information is used solely for managing the property and fulfilling contractual obligations.

We do not sell personal information. We may share information with:

• Service Providers — payment processors, cleaning companies, maintenance vendors, technology providers, and accounting professionals
• Legal Authorities — when required by law, subpoena, court order, or governmental request
• Business Transfers — in connection with a merger, acquisition, asset sale, or corporate restructuring

We retain information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Reservation and financial records may be retained for the period required by applicable law.

We implement commercially reasonable safeguards including secure servers, SSL encryption, restricted access controls, password protection, payment security measures, and vendor security reviews. However, no method of internet transmission or electronic storage is completely secure.

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request data portability

To exercise these rights, please contact us using the information provided in Section 14.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

If you access our website from outside the United States, your information may be transferred to and processed within the United States. By using our services, you consent to such transfers.

For reservations booked directly through EasyPoint Stays, payments are processed through Stripe. Refund eligibility depends on the cancellation policy applicable to the reservation. Approved refunds will be issued through the original payment method via Stripe.

Reservations booked through Airbnb, Vrbo, Booking.com, or other third-party platforms are subject to the cancellation and refund procedures of those platforms.

We may update this Privacy Policy periodically. Changes become effective immediately upon posting to our website. The updated date will be revised at the top of this policy.

EasyPoint LLC d/b/a EasyPoint Stays

• Website: easypointstays.com
• Email: support@easypointstays.com

For privacy-related inquiries, please contact us using the information above.